Privacy Statement
BNY Mellon Shareowner Services takes the issue of privacy very seriously. We want to assure visitors to our Web site have the security, privacy and confidentiality that they expect from a premier financial services institution.
As technology evolves, we will continue to look for better ways to gather and use information in order to offer products and services that best meet your needs and to protect and safeguard information about you and your accounts. This notice is effective July 1, 2004. You may wish to review our online Privacy Policy periodically for updates.
We offer various online shareholder services, such as address changes and requests for tax forms and reports, to our Web site visitors. If you choose to request information from BNY Mellon Shareowner Services or request services, you may need to provide us with certain personal information, just as you would if you were communicating with us in person, by mail or by telephone. The same level of internal protection that we employ in the maintenance of information received via these channels is applicable to the information we obtain via the Internet.
We invite Web site visitors to send e-mail messages to us so that we may respond to inquiries about who or what we are or the products or services we provide. We typically retain copies of these e-mail messages. The information provided by a visitor will only be used to respond to the visitor's inquiry and to improve customer service.
You may review or request changes to any of your personal Information that BNY Mellon Shareowner Services maintains by logging into Investor ServiceDirect®.
To protect the confidentiality of the information submitted to us over the Internet and our response to you, we use secure socket layer (SSL) technology. SSL technology establishes a "secure" Internet session and encodes the data submitted to the BNY Mellon Shareowner Services Web site, ensuring that the information is accessible only to an authorized BNY Mellon Shareholder Services representative and the visitor. To support SSL, visitors must have an Internet browser that supports state-of-the-art 128-bit "strong" encryption, such as Microsoft's Internet Explorer 2.0 and higher, Netscape 2.0 and higher, and AOL 3.0 or higher. A visitor can tell whether a document comes from a secure server by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server.
A cookie is a small piece of information about an Internet session that may be created when a visitor accesses a Web site. Presently, our Web site uses cookies to facilitate easier navigation within the site and provide a higher level of convenience for the visitor. The cookies used by BNY Mellon Shareowner Services...
- Are not written to the visitor's hard drive
- Exist only until the browser is shut down
- Do not contain any personal information regarding the visitor
- Do not retrieve any information from the visitor's personal computer
Certain BNY Mellon Shareowner Services employees will be provided with a visitor's information in order to respond to that visitor's needs. Our employees are instructed to use strict standards of care in handling the personal, confidential information of our visitors, and the handling of such information is dealt with in BNY Mellon Investor Services' Code of Conduct. BNY Mellon Shareowner Services employees who do not conform to BNY Mellon Shareowner Services' confidentiality rules are subject to disciplinary sanctions that include dismissal.
Our affiliates, including Mellon Bank, along with non-related service providers that assist us in meeting the needs of our customers, may receive personal information collected from a Web site visitor. Such information will be disclosed only to respond to the visitor's needs.
We do not transmit any personal information collected through our Web site to any third-party marketers. We offer the opportunity to our Web site visitors to link to the Web pages of third parties who provide products and services not offered by BNY Mellon Shareowner Services. Once the visitor leaves the BNY Mellon Shareowner Services site, we do not receive any information from the visitor.
We offer visitors to our Web site the opportunity to inquire about employment opportunities posted on the Web site. Applicants may also submit resumes via e-mail. The information submitted is used solely to evaluate prospective candidates and to communicate regarding an open position.
NOTICE TO CALIFORNIA USERS REQUIRED BY STATE LAW:
We retain information we receive through this website, including information you give us to open an account or purchase a product or service from us, information you give to us in inquiries and other communications, and records of any transactions you perform. We share this information with affiliated and nonaffiliated parties only as necessary to process and service your transactions with us, or as required by law. Such parties may include those who provide services to us in connection with your accounts or transactions, or who are involved in providing you the services you request. We also report information to credit bureaus in appropriate cases. And we share information with government agencies and law enforcement as necessary.